- What file types are supported? - DeepHow supports .mp4 and Webm files.
- What is the largest file I can upload? - Currently, files up to 3GB and 2 hours long can be uploaded.
- How many languages are currently available? - Available Languages for Translation
- Where is the Category I just created? - You will also need to create an Item associated with the Category.
- Where is my DeepHow welcome email? - You should have received an email inviting you to join DeepHow. If you did not receive the email, check your spam filter, and contact IT to see if it was blocked via the Firewall. You can also contact support@deephow.com for additional assistance.
- Can I create a video without any audio? - All videos/workflows currently require an audio track. What you can do, is create a video/workflow with no audio and then perform a Voiceover using the Voiceover feature.
- Is there a way to select all Languages for translation at once? - Currently, languages can only be added one at a time to a workflow.
- Is the QR code updated when a video/workflow is updated? - Yes. The QR code will always provide the latest version of the video/workflow.
- Can anyone scan the QR code? - Yes, anyone can scan the QR code. But, depending on the video/workflow they may or may not have the needed permissions to view the video/workflow. If the video/workflow is set to "Public" then it is available to anyone. Even users outside of your Organization/
- What is the file size limit for attaching a PDF? - The maximum file PDF file size is 50Mb
- What is the free software to convert GoPro videos to MP4? You can free download the GoPro video converter apps like WinX Video Converter, or VideoProc video converter. GoPro CineForm Studio can also serve as a free GoPro video converter that allows you to convert GoPro videos to MP4, AVI, MOV, etc. for editing and playback.
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